FREQUENTLY ASKED QUESTIONS
For your security, we are not able to change the address your order is being sent to.
Please contact our team and we may be able to cancel this order before dispatch.
If you are not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.
If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.
DHL will attempt delivery between 08:00-20:00 and there needs to be someone inside of the property to sign for the parcel.
If your order has not yet been dispatched, you can cancel your order. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return. Please note that you may be liable for a return transportation charge.
All orders require return authorization. To initiate a return, please contact us at email address or phone number
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible.
We are sorry to hear this, if your estimated delivery date has passed and you have not received your order, please get in touch with our team who will be able to help you further.
Parcels can be returned due to address issues or several delivery attempts, once delivered a refund will be processed for your items within 10 working days by our returns team.
If you would still like the item orders, please repurchase via the website ensure your delivery address is full and correct.
All returns, exchanges and claims for goods damaged in transit must be made within 14 days of receiving your order.
All orders require return authorization. To initiate a return, please contact us at info@voguecouture.co.uk or call us 020 72725924
All orders require return authorization. To initiate a return, please contact us at info@voguecouture.co.uk or call us 020 72725924
Return address: Vogue Couture Ltd, 350-352 Kingston Road, Epsom KT19 0DT
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges. We will notify you when this has been done.
Your delivery charge will be refunded in some circumstances, for example if your order was faulty or incorrect.